Career Details

About this Role

We are seeking an experienced Production Support - Application Specialist to join our team, responsible for ensuring the stability and reliability of production applications hosted in the Azure environment. The ideal candidate will have 3 to 5 years of experience in troubleshooting and investigating production issues based on SLAs, with strong knowledge of Azure Functions, Web APIs, and related technologies. A proactive mindset in issue investigation and resolution is crucial. This role involves shift-based work in a 24/7 production support environment.

Job Description

Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may also be considered

Key Accountabilities & Responsibilities:

• Monitor, investigate, and troubleshoot production issues in applications hosted on Azure and provide timely resolution of incidents based on defined SLAs.

• Work collaboratively with development teams to address recurring issues and improve application stability.

• Document production issues, investigation steps, and resolutions to enhance knowledge sharing and process improvement.

• Actively participate in on-call rotations and shift schedules to ensure 24/7 production support.

• Analyze recurring incidents and provide suggestions for permanent fixes or enhancements.

• Collaborate with cross-functional teams for root cause analysis and post-mortem reviews.

Technical / Professional Skills

Technical Expertise:

• Good knowledge in C#, ASP.NET Core, Angular, LINQ and other related technologies.

• Knowledge of Azure Cloud Concepts, Azure Functions, Web APIs, and related middleware technologies.

• Troubleshooting skills for SQL Server / PostgreSQL databases.

• Familiarity with production release processes in Azure environments.

Support Skills:

• Ability to quickly analyze and resolve complex production issues.

• Understanding of ITIL practices for incident, problem, and change management.

• Experience working in a shift-based, 24/7 production support environment.

• Excellent documentation skills for creating and maintaining knowledge base articles.

Soft Skills:

• Strong analytical and problem-solving mindset.

• Effective communication and collaboration skills with technical and non-technical stakeholders.

• High level of accountability and ownership in resolving production issues.

Education & Experience: 4 to 6 Years

Preferred Certifications

• Azure Fundamentals (AZ-900) or Azure Developer Associate (AZ-204) certification is a plus.

• ITIL Foundation or equivalent certification in IT Service Management is a plus.

Compensation:(depending upon the interview)

Work Schedule: Shift-based rotation to ensure 24/7 coverage, including weekends and holidays

Location: Work from Office Hinjewadi, Pune